{"id":9,"date":"2026-04-27T17:48:30","date_gmt":"2026-04-27T17:48:30","guid":{"rendered":"https:\/\/vayra.uk\/?page_id=9"},"modified":"2026-06-14T13:27:33","modified_gmt":"2026-06-14T13:27:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vayra.uk\/?page_id=9","title":{"rendered":""},"content":{"rendered":"\n<p class=\"has-primary-light-background-color has-background has-elsie-font-family wp-block-paragraph\"><strong>Refund and Returns Policy<\/strong><\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\"><strong>Change of mind returns:<\/strong> You have the right to cancel your order within 14 days of receiving your goods and return them for a refund, subject to our returns conditions.<\/p>\n\n\n\n<p class=\"has-lora-font-family has-extra-small-font-size wp-block-paragraph\">To qualify for a change-of-mind return, items must be returned in a resaleable condition with all original packaging and tags attached. <\/p>\n\n\n\n<p class=\"has-lora-font-family has-extra-small-font-size wp-block-paragraph\">The following may not qualify for a full refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-lora-font-family has-extra-small-font-size\">Hijabs showing obvious signs of wear, use, washing, damage, or alteration.<\/li>\n\n\n\n<li class=\"has-lora-font-family has-extra-small-font-size\">Any item not returned in its original condition for reasons not due to our error.<\/li>\n\n\n\n<li class=\"has-lora-font-family has-extra-small-font-size\">Returns requested more than 14 days after receipt of the goods.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-primary-light-background-color has-background has-small-font-size\">Refunds<\/h2>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your  original method of payment, within a certain amount of days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-primary-light-background-color has-background has-small-font-size\">Late or missing refunds<\/h3>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p class=\"has-lora-font-family has-extra-small-font-size wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at hello@vayra.uk.<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-primary-light-background-color has-background has-small-font-size\">Exchanges<\/h2>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vayra.uk. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-primary-light-background-color has-background has-small-font-size\">Shipping returns &amp; Address<\/h2>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">To return your product, you should email us at hello@vayra.uk<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">If you change your mind or return an item for any reason other than it being faulty , you will be responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, any return shipping costs will not be covered by us.<\/p>\n\n\n\n<p class=\"has-lora-font-family has-extra-small-font-size wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our address : Initial Business Centre<br>Unit 7 Wilson Business Park<br>Manchester<br>M40 8WN<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-primary-light-background-color has-background has-small-font-size\">Need help?<\/h2>\n\n\n\n<p class=\"has-base-background-color has-background has-lora-font-family has-extra-small-font-size wp-block-paragraph\">Contact us at hello@vayra.uk for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Change of mind returns: You have the right to cancel your order within 14 days of receiving your goods and return them for a refund, subject to our returns conditions. To qualify for a change-of-mind return, items must be returned in a resaleable condition with all original packaging and tags attached. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vayra.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":5,"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":986,"href":"https:\/\/vayra.uk\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/986"}],"wp:attachment":[{"href":"https:\/\/vayra.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}